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Every vendor is pitching conversational AI right now, but most organizations haven't done the groundwork to actually benefit from it. This post would lay out what "AI-ready" really means operationally, not just technically.
What we'd cover here
- The data hygiene and intent-taxonomy work that has to happen before any bot goes live
- Why agent-assist tools often deliver faster ROI than full deflection bots
- A simple maturity model readers can use to self-assess
- Real (anonymized) examples from engagements once you have them to share
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